What will conversation design look like in 10 years?

On the future of a precarious profession

Image Credit: uxdesign.cc

Will the profession of conversation design flourish and develop into an established branch of design? Or will the job of the “converasation designer” vanish as voice-interactive systems evolve?

How to improve conversation design practice

  • better recognition and representation of talk, including prosody and social elements
  • designing via voice input instead of typing, ideally preserving prosody and social elements directly
  • templates and auto-completion,
  • auto-pilot for talk. seq-to-seq models integrated with hand-crafted conversations allow the designer to focus on higher-level (more social cognitive) elements while pattern recognition takes care of chores
  • better toolkit for implementing and automating operational aspects of conversations such as repair, turn-taking, code-switching, greeting/good bye sequences.
Andreas Liesenfeld
Andreas Liesenfeld
Postdoc in language technology

I am a social scientist working in Conversational AI. My work focuses on understanding how humans interact with voice technologies in the real world. I aspire to produce useful insights for anyone who designs, builds, uses or regulates talking machines. Late naturalist under pressure. “You must collect things for reasons you don’t yet understand.” — Daniel J. Boorstin