NameSpec asks What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through Dialog

Abstract

We present NameSpec, a voice interface that specifies Mandarin Chinese personal names with the user through dialog. Chinese personal names can contain thousands of different, sometimes rare, characters, many of which are homophones that require further disambiguation. Integrated in larger CUI ecosystems as a bot skill, Namespec is activated endogenously when the need arises to input personal names as part of eg ticket booking systems or financial services. The results of a preliminary user experience evaluation trail (n= 100) show that NameSpec currently completes around 82% of user queries successfully, but challenges remain related to unseen user input, tone recognition and Pinyin-character mapping.

Publication
in Proceedings of the 2nd Conference on Conversational User Interfaces
Andreas Liesenfeld
Andreas Liesenfeld
Postdoc in language technology

I am a social scientist working in Conversational AI. My work focuses on understanding how humans interact with voice technologies in the real world. I aspire to produce useful insights for anyone who designs, builds, uses or regulates talking machines. Late naturalist under pressure. “You must collect things for reasons you don’t yet understand.” — Daniel J. Boorstin